Shipping

Bright Buoy Diving Shipping Policy

At Bright Buoy Diving, we aim to deliver your orders quickly and reliably, whether you’re located in the United States or internationally. All shipments are handled via USPS Flat Rate Shipping for consistent pricing and dependable service. Shipping costs are automatically calculated at checkout based on the size and weight of your order. All rates are subject to USPS updates. 

Domestic U.S. Shipping Details:

• We offer Small, Medium, and Large Flat Rate Shipping options based on the size and weight of your order.

• Shipping costs are calculated at checkout to provide you with accurate and transparent pricing.

• Orders are processed and shipped within 1-2 business days.

Domestic Delivery Times:

USPS Flat Rate Shipping typically delivers within 1-5 business days, depending on your location.

International Shipping Details:

• International orders are shipped using USPS Flat Rate services, with shipping costs calculated at checkout.

• Delivery times for international orders vary by destination but typically range from Estimated Delivery Time, 7-15 business days].

• Please note that international customers are responsible for any additional duties, taxes, or customs fees imposed by their country.

Tracking Your Order:

All orders, domestic and international, include tracking information. You will receive a confirmation email with a tracking number once your order has shipped.

• Processing Time: Orders are processed and shipped within 1-2 business days.

• Customs Delays: International orders may be subject to delays due to customs processing.

For questions about shipping or your order, please contact us at orders@brightbuoydiving.com Thank you for choosing Bright Buoy Diving to enhance your underwater adventures!

Returns

Returns Policy

Effective Date: 11/25/2025

At Bright Buoy Diving, we strive to ensure you’re satisfied with your purchase. If you need to return an item, we’re here to help. Please review our Returns Policy for details. 

Return Eligibility

• Items must be unused, in their original condition, and in the original packaging.
• Online returns must be initiated within 14 days of delivery.
• Custom or personalized items are non-refundable unless they arrive damaged or defective. 

• We accept in-store returns on suits and wetsuits within 7 days of purchase, provided they are:

  – Unworn, unused, and in original condition

  – Returned with all original tags attached

  – Free of water exposure, sunscreen, oils, scents, and signs of wear

  We offer in-store try-ons to help you find the perfect fit before purchasing. Because wetsuits conform to the body and stretch with use, only brand-new, unworn suits are eligible for return.

  Exchanges may be offered when sizes are available.

Non-Returnable Items

The following items cannot be returned:

• Clearance or final sale items
• Products that have been used, altered, or damaged after delivery

Initiating a Return

To start a return:

1. Contact us at Orders@brightbuoydiving.com with your order number and reason for return.
2. You will receive instructions on where to send your item.
3. Customers are responsible for the shipping costs associated with returning items.
   • We recommend using a trackable shipping service to ensure your item is returned safely.
   • Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item). 
4. Refunds
   • Refunds will be issued to the original payment method once the returned item is received and inspected.
   • Please allow 5–10 business days for the refund to process after we receive your return.